Tracking opens on the carrier's website in a new tab.
Where's my tracking number?
It's in your shipping confirmation, sent to the email you used at checkout once your order ships. You can also sign in to your account to see your orders.
International orders
International packages can be tracked here too. If we don't recognize the carrier, we'll send you to 17TRACK, which follows parcels across most carriers worldwide.
Need help with an order?
Send us your order number through our and we'll look it up.
Effective October 18, 2026. This policy explains what information REDLYT collects when you visit our website or place an order, how we use it, and the choices you have.
Information we collect
Order details you give us: your name, shipping address, email address, phone number and the products you buy.
Payment information is entered on our secure Shopify checkout. We never see or store your full card number.
Contact form details: your name, email, phone number and message, plus whether you've asked to receive marketing emails or texts.
Basic technical information, such as browser type and pages visited, which our website and checkout providers may collect automatically.
How we use your information
To process, ship and deliver your order, including sending tracking details.
To handle returns, exchanges and customer support.
To prevent fraud and keep our store secure.
To reply to your messages.
To send marketing emails or texts only if you opt in. You can unsubscribe from emails at any time, and reply STOP to any text to stop them.
How we share it
We don't sell your personal information. We share it only with companies that help us run the store, such as payment processors, shipping carriers and our e-commerce platform, and only as much as they need to do that job. We may also share information when the law requires it.
Cookies and local storage
Our store runs on Shopify, which uses cookies to keep your cart, run checkout and keep the store secure. We don't use your cart to follow you across other websites. Our checkout and payment providers may use their own cookies.
How long we keep it
We keep order records for as long as we need them to fulfill orders, handle returns and meet tax and accounting requirements.
Your rights
You can ask us to show you, correct or delete the personal information we hold about you. California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what we collect and the right to request deletion. Customers in the EU and UK have similar rights under the GDPR. We don't sell or share personal information for cross-context behavioral advertising. To make a request, send us a message through our contact form.
Children's privacy
Our store isn't directed to children under 13, and we don't knowingly collect their information.
Changes to this policy
If we update this policy, we'll post the new version on this page with a new effective date.
Contact us
Questions about this policy or your information? Send us a message through our .
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